Free Standard Shipping on All US Orders

FAQ’s

Here are answers to the questions we hear most often. If you do not find what you need, contact us and we will be glad to help.

Orders & Products

1. Where is Farms and Fleets located?

Farms and Fleets operates from the United States. Our business address is:

1015 Commercial Ave, Anson TX 79501, United States

2. What do you sell?

We offer lawn and garden equipment, generators and power stations, grills and outdoor cooking, fire pits and fireplaces, tools and garage equipment, kayaks and water gear, e-bikes and recreation, fitness equipment, kitchen appliances, storage sheds and above ground pools.

3. Will I receive an order confirmation email?

Yes. After your order is placed successfully, you will receive a confirmation email containing your order details.

4. Can I get help choosing a product?

Yes. Call us at +1 (325) 218-6066 or email support@farmsandfleets.com with the product link and your question, and we will help you before you order.

5. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at support@farmsandfleets.com. Once an order has been processed or shipped, changes or cancellations may not be possible.

Shipping & Delivery

6. Do you offer free shipping?

Yes. We provide free standard shipping on all orders within the United States.

7. How long does delivery take?

Orders are processed within 1–2 business days (Monday to Friday).

After processing, shipping usually takes 3–4 business days (Monday to Friday).

Total estimated delivery time: 4–6 business days (Monday to Friday).

8. Do you provide order tracking?

Yes. Once your order has been shipped, you will receive an email with your tracking number.

Tracking information is usually available within 24–48 hours after shipment. You can also check your order on our Track Your Order page.

Returns & Refunds

9. What is the Farms and Fleets Return Policy?

You can find complete details about returns, eligibility, and refund timelines in our Return & Refund Policy. It explains how to start a return and the conditions that apply.

10. How can I request a return?

To start a return, please contact us at support@farmsandfleets.com

Be sure to include your order number and the reason for your return so we can assist you promptly.

Payments

11. What payment methods do you accept?

We accept PayPal and major credit and debit cards, including Visa, Mastercard, American Express and Discover. Card payments are processed securely through Stripe.

12. Is my payment information secure?

Yes. Our website uses SSL encryption to protect your information during checkout. Payments are processed through the secure infrastructure of Stripe and PayPal, and we do not store your complete card details.

Business Information

Customer Service Hours

  • Monday – Thursday: 10 am – 5 pm
  • Friday: 11 am – 5 pm
  • Saturday: 10 am – 4 pm
  • Sunday: Closed